Midlands-based residential developer, Mulberry Homes, has been awarded the In-house 2017 Gold Award for Customer Satisfaction. As one of the 36 homebuilders to be recognised for its high praise from customers, the award comes after Mulberry scored a ‘recommend’ percentage of over 96 per cent.
The awards are based on the results of extensive customer telephone surveys, taken between 1st January and 31st December 2017, in which customers were asked specifically about their buying experience with their housebuilder. With each years’ surveys achieving a high response rate, the In-house awards are given as a result of credible data and therefore truly reflect the customers’ opinion.
Kerry Jones, Head of Sales for Mulberry Homes, comments: “We are very proud to be recognised for our dedication to high-quality customer service. We certainly do strive towards providing a premium service for our buyers from day one, and one that extends after our purchasers are settled in their new Mulberry homes. We are thrilled that our efforts have been recognised in this way by our customers and are very grateful for the fantastic feedback and that our buyers would recommend us.”
Mulberry prides itself on its high standards of customer service, as well as the delivery of quality homes that are designed and built to an equally high standard. All aspects of the meticulous planning and development process contribute to an overall outstanding product, which is recognised by its customers. From modern first-time buyer and down sizer properties, to family homes in the countryside, Mulberry continues to build on its strong reputation by providing a range of quality homes for all buyers.